FAQ's

Answers to Your Questions

What is the mission of your brand?

Our mission is to create unique clothing that spreads hope and positive change, while highlighting the beauty and resilience of Venezuela. We aim to invest 10% to Venezuelan organisations like schools and community projects. 

How are your products connected to Venezuela?

All of our designs are meant to connect all the  Venezuelans in the world. From slogans like “De Pana” to expressions like “Chévere,” our clothing reflects the strength and spirit of the Venezuelan people.

What types of clothing do you offer?

We offer a range of print-on-demand clothing, including t-shirts, hoodies, and caps, all featuring powerful messages and designs that promote unity, freedom, and hope.

How does my purchase help Venezuela?

While we are a startup and not yet able to donate directly, our goal is to invest 10% of profits into projects that support Venezuelan communities. Every purchase brings us closer to making a tangible impact.

How long does it take to receive my order?

Since all our products are print-on-demand, it typically takes 3-7 business days to fulfill an order. Once shipped, delivery times depend on your location, but generally range between 3-10 days.

Can I return or exchange my order?

As our clothing is made-to-order, we don’t offer returns or exchanges. However, if there’s something wrong with your order, like a damaged or incorrect item, please contact us, and we’ll make it right.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to check the status of your delivery.

Are your materials ethically sourced?

Yes, all of our products are made using ethically sourced materials. We are committed to creating high-quality clothing in a way that minimizes waste and supports social and environmental responsibility.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@vanazon.nl